Contact information

Contact Us

We love hearing from you! Whether you have a question about your order, a product, a live-stream item, or anything else — our team is here to help.

Get in Touch

  • WhatsApp: +1 (435) 314-4149
  • Response time: We reply to all messages within 24 hours
  • Business hours: Wednesday – Monday, 9:00 AM – 12:00 AM (midnight, GMT+8) · Closed on Tuesdays (messages received outside business hours are answered within 24 hours)

💡 Tip: To help us solve your issue faster, please include your order number and the email address used at checkout when you contact us.

Order & Shipping Questions

For the fastest answers, check these first:

  • Where is my order? After your order ships, you will receive a shipping confirmation email with a tracking number. Tracking may take 24–48 hours to update after dispatch.
  • I entered the wrong address! Contact us within 6 hours of placing your order and we will try to correct it before dispatch.
  • My order arrived damaged or items are missing. Take photos and email us within 7 days of delivery — we will send a free replacement or issue a refund. No need to return damaged items.

Live-Stream Orders

Many of our products are introduced and packed live on our TikTok streams:

  • Watching a stream and want the item you saw? All live-stream items are listed on our website and are in stock.
  • If you placed an order during a live stream and have a question about it, just email us with your order number — it goes through exactly the same service process as any other order.

Before Opening a PayPal Dispute

If something went wrong with your order, please email us first. We answer within 24 hours on business days, and most issues (missing packages, damaged items, wrong items) are solved with a free replacement or a full refund — much faster than going through a dispute. We're real people who want to make it right.

About Us

Fantastshop is a DIY beads & charms store. Many of our blind-bag products are packed live on stream — watch your own surprise bag being packed before it ships!

  • Business Address: Room 202, Building 3A, No. 228 Qiuyi Road, Binjiang District, Hangzhou, Zhejiang 310056, China