Privacy policy

Privacy Policy

Last updated: November 13, 2026

This Privacy Policy explains how Fantastshop ("we", "us", "our") collects, uses, and protects your personal information when you visit www.fantastshop.net or make a purchase from us.

1. Information We Collect

Information you give us:

  • Contact details: name, email address, shipping address, phone number
  • Order information: products purchased, order value, order history
  • Payment information: processed by PayPal — we do not receive or store your full card number or PayPal password
  • Communications: emails, WhatsApp messages, and messages sent through our contact form
  • Optional: photos or reviews you submit about our products

Information collected automatically:

  • Device and browser information, IP address, approximate location
  • Pages viewed, products viewed, referring website
  • Cookies and similar technologies (see Section 6)

2. How We Use Your Information

We use your information to:

  • Process, pack, and ship your orders, and send order confirmations and tracking updates
  • Provide customer service and handle returns, refunds, and warranty claims
  • Send marketing emails about new products, live streams, and promotions — only if you have opted in, and you can unsubscribe at any time
  • Improve our website, product selection, and customer experience
  • Prevent fraud and comply with legal obligations (including tax and accounting requirements)

3. Sharing Your Information

We do not sell your personal information. We share it only with service providers who help us run our store, and only as needed:

  • Shopify — our e-commerce platform (hosting, orders, checkout)
  • PayPal — payment processing
  • Shipping carriers and logistics providers — to deliver your order
  • Judge.me — product review collection
  • Klaviyo — email marketing (only if you subscribe)
  • WhatsApp / Meta — customer service messaging
  • Analytics and advertising tools — to understand site traffic and measure our marketing

These providers may only use your information to perform services for us. We may also disclose information if required by law, to enforce our policies, or to protect our rights.

4. International Data Transfers

We are based in China and use service providers located in the United States and elsewhere. Your information may be transferred to, stored, and processed in countries other than your own. We take reasonable steps to ensure your information remains protected in accordance with this policy.

5. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Opt out of marketing communications at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, email us at service@fantastshop.com. We will respond within 30 days. You can unsubscribe from marketing emails using the "unsubscribe" link at the bottom of any email.

California residents: You have the right to know what personal information we collect, to request deletion, and to opt out of the "sale" or "sharing" of personal information. We do not sell personal information. To exercise your rights, contact us at service@fantastshop.com.

6. Cookies

We use cookies and similar technologies to keep items in your cart, remember your preferences, measure site traffic, and improve our marketing. You can disable cookies in your browser settings, but parts of the site (such as checkout) may not work properly if you do.

7. Data Retention

We keep order information as long as needed to fulfill orders, handle returns, and meet legal, tax, and accounting requirements. Marketing contact information is kept until you unsubscribe or ask us to delete it.

8. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) and limiting access to your data to staff who need it. Payments are handled entirely by PayPal — we never see or store your full card details. No method of transmission over the internet is 100% secure, but we work to protect your information to the best of our ability.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the "Last updated" date will be revised. Please review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information:

  • WhatsApp: +1 (435) 314-4149
  • Response time: within 24 hours
  • Business hours: Wednesday – Monday, 9:00 AM – 12:00 AM (midnight, GMT+8) · Closed on Tuesdays
  • Address: Room 202, Building 3A, No. 228 Qiuyi Road, Binjiang District, Hangzhou, Zhejiang 310056, China