Terms of service

Terms of Service

Last updated: November 13, 2026

OVERVIEW

This website is operated by Hangzhou Wanyi Culture Creative Co., Ltd. (杭州万壹文化创意有限公司) ("we", "us", "our"), which trades online as Fantastshop at www.fantastshop.net. Throughout the site, the terms "we", "us" and "our" refer to Hangzhou Wanyi Culture Creative Co., Ltd.

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before using our website. By accessing any part of the site, you agree to these Terms. If you do not agree, please do not use the website or our Services.

We reserve the right to update or replace any part of these Terms by posting changes on this page. It is your responsibility to review this page periodically. Continued use of the site after changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products to you.

1. ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws) in the use of the Service. You must not transmit any worms, viruses, or code of a destructive nature. A breach of these Terms will result in immediate termination of your Services.

2. PRODUCTS, DESCRIPTIONS AND AVAILABILITY

  • All products listed on our website are in stock and ready to ship. We do not sell pre-orders unless a product page explicitly says so.
  • Many of our products are blind bags / surprise items — the exact contents are intentionally unknown until opened. Product photos show representative examples of the bead styles included in each blind bag tier; the specific beads you receive will vary. This is the nature of the product, not a defect.
  • Product photos are taken of real products, but colors may appear slightly different depending on your screen.
  • We reserve the right to limit quantities, refuse or cancel orders (for example, where we suspect resale, fraud, or pricing errors), and to discontinue products at any time.

3. PRICING, CURRENCY AND PAYMENT

  • All prices are listed in US Dollars (USD) and are subject to change without notice. The price you pay is the price shown when you complete checkout.
  • Accepted payment method: PayPal. You do not need a PayPal account — PayPal also accepts major credit and debit cards on its secure checkout page.
  • Payment is charged in full at the time of purchase. Orders are prepared for shipment only after payment is successfully captured.
  • All prices do not include taxes. No sales tax is collected at checkout. You are responsible for any applicable local, state, or federal taxes in accordance with the laws of your jurisdiction.
  • Customs duties and import taxes on international shipments are the responsibility of the buyer and are not included in the product price or shipping cost. We cannot predict or control these charges; please contact your local customs office for details before ordering.
  • Full payment details are set out in our Payment Policy.

4. SHIPPING AND DELIVERY

Shipping times, costs, and delivery estimates are described in our Shipping Policy. Risk of loss passes to you upon delivery to the carrier; however, if your order arrives damaged or is incorrect, contact us and we will make it right as described in our Refund Policy.

5. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy, including the specific rules for blind bags: unopened blind bags may be returned within 14 days of delivery, while opened blind bags are non-returnable unless defective or incorrect.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us, and to limit or cancel quantities purchased per person, per household or per order in our sole discretion. If we change or cancel an order, we may attempt to notify you using the email, billing address, or phone number provided at the time of the order.

You agree to provide current, complete and accurate purchase and account information, and to promptly update your email address and other details so we can complete your transactions and contact you as needed.

7. LIVE STREAM AND SOCIAL MEDIA CONTENT

We promote our products through live-stream shopping events on TikTok and other platforms. Orders placed through our website — including items featured during a live stream — are governed by these Terms and our policies. Prices, availability, and promotions mentioned during a live stream may change and are only binding as shown on our website at the time of checkout.

8. INTELLECTUAL PROPERTY

All content on this site — including text, product photos, videos, logos, and designs — is owned by us or used with permission, and may not be reproduced, duplicated, copied, sold, resold, or exploited for commercial use without our express written permission.

9. USER COMMENTS, REVIEWS AND SUBMISSIONS

If you submit reviews, photos, comments, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish and display that content in connection with our business. You agree that your submissions will not violate any third party's rights, contain unlawful or obscene material, or contain viruses or malware. You may not use a false email address or misrepresent your identity.

We may, but are not obligated to, monitor, edit, or remove content we consider unlawful, offensive, or in violation of these Terms.

10. PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any laws or regulations; (d) to infringe our or any third party's intellectual property rights; (e) to harass, abuse, insult, defame, or discriminate against anyone; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any prohibited use.

11. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

12. ERRORS, INACCURACIES AND OMISSIONS

Occasionally information on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. Your use of the Service is at your sole risk. The Service and all products delivered through it are provided "as is" and "as available", without any representation, warranty, or condition of any kind, express or implied.

In no case shall Hangzhou Wanyi Culture Creative Co., Ltd., its directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits, lost revenue, lost data, or replacement costs — arising from your use of the Service or any products purchased through it. Because some jurisdictions do not allow the exclusion of certain damages, in those jurisdictions our liability is limited to the maximum extent permitted by law.

Nothing in these Terms limits any rights you have under applicable consumer protection law that cannot be waived.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Hangzhou Wanyi Culture Creative Co., Ltd., trading as Fantastshop, and its affiliates, partners, officers, directors, agents, and employees from any claim or demand, including reasonable attorneys' fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

15. SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.

16. TERMINATION

These Terms are effective unless terminated by you or us. You may terminate them at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site. If we believe you have failed to comply with any provision, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination.

17. ENTIRE AGREEMENT

Our failure to exercise any right under these Terms shall not constitute a waiver of that right. These Terms, together with the policies posted on this site, constitute the entire agreement between you and us and supersede any prior agreements or communications.

18. GOVERNING LAW

These Terms and any separate agreements under which we provide Services shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles. Nothing in this section deprives you of the protection of mandatory consumer protection laws in your country of residence.

19. CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the site following any changes constitutes acceptance of those changes.

20. CONTACT INFORMATION

Questions about these Terms should be sent to us at service@fantastshop.com.

  • WhatsApp: +1 (435) 314-4149
  • Response time: within 24 hours
  • Business hours: Wednesday – Monday, 9:00 AM – 12:00 AM (midnight, GMT+8) · Closed on Tuesdays